At MYP SKIN AND BODY, we are committed to providing you with an exceptional skincare experience. We understand that unexpected circumstances may arise; therefore, we have established the following return and refund policy: Products
Unopened products: You may return any unopened product within five (5) days of purchase, provided you present the corresponding proof of purchase. The product’s purchase price will be refunded, excluding shipping costs.
Opened or used products: For hygiene and safety reasons, we do not accept returns of opened or used products.
Defective products: If you receive a product with a manufacturing defect, you must notify us within five (5) days of receiving it and provide proof of purchase. You may request either a replacement or a full refund.
Aesthetic Treatments
Cancellations: If you need to cancel or reschedule a treatment, please notify us at least four (4) hours in advance. Otherwise, a fee equal to 5% of the treatment’s total cost will apply.
Refunds: Refunds will not be issued for treatments that have already been performed unless the service provided fails to meet our quality standards.
Return Procedure
Request: Contact us at [phone number] or [email address] to request a return.
Returning the product: Send the product to the address we provide and include your proof of purchase. Return shipping costs are the customer’s responsibility, except in cases involving defective products.
Evaluation and refund: Once we receive the product, we will inspect its condition. If the return meets the requirements of this policy, the refund will be processed using the original payment method.
Additional Considerations
This policy applies exclusively to purchases made directly through MYP SKIN AND BODY.
We reserve the right to modify this policy whenever necessary. Any changes will become effective upon publication.