At MYP SKIN AND BODY, we strive to provide you with the best skincare experience. However, we understand that unforeseen circumstances may arise. Therefore, we have established the following return and refund policy:
Products:
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Unopened Products: If you wish to return an unopened product (sealed and in its original packaging), you may do so within 5 days of purchase by presenting your proof of purchase. You will be refunded the value of the product, minus shipping costs.
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Opened or Used Products: Returns of opened or used products will not be accepted for hygiene and safety reasons.
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Defective Products: If the product has a manufacturing defect, we will offer you a replacement or a full refund, provided you report it to us within 5 days of purchase and present your proof of purchase.
Aesthetic Treatments:
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Cancellation: If you wish to cancel an aesthetic treatment, you must notify us at least 4 hours prior to your scheduled appointment. Otherwise, you will be charged 5% of the total treatment value.
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Refund: Refunds will not be issued for aesthetic treatments that have already been performed, unless it can be proven that the service was not performed according to MYP SKIN AND BODY's quality standards.
Return Procedure:
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Notification: Please contact us at [phone number] or [email address] to inform us of your return or exchange request.
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Product Return: Send the product to the address provided by our team, along with your proof of purchase. Shipping costs are the responsibility of the customer, unless it is a defective product.
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Refund: Once we have received and evaluated the product, we will proceed to issue a refund using the same payment method used for the original purchase.
Additional Considerations:
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This policy applies exclusively to purchases made at MYP SKIN AND BODY.
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MYP SKIN AND BODY reserves the right to modify this policy at any time.
